退款政策

Refund Policy

Due to the personalized nature of our products, all custom engraved items are final sale.

We do not accept returns or exchanges unless:

• The item arrives damaged

• There is an engraving error made by us

If your order arrives damaged or incorrect, please contact us within 7 days of delivery at:

📧 support@baomei.co

Please include:

• Order number

• Clear photos of the item

We will gladly offer a replacement or refund if the issue is confirmed.

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Non-Returnable Items

• Personalized / custom engraved items

• Items returned without prior approval

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Late or Missing Refunds

If you haven’t received a refund yet, please check with your bank or payment provider. Processing times may vary.